The Challenge
No repeatable, predictable operating processes across teams
Unclear ownership created workflow drift and inconsistent strategy implementation
System-level friction contributed to retention risk — high performers leaving
What I Did
Built the FREE GRID™ operating model to define ownership, cadence, handoffs, and continuity
Produced SOPs + OKRs + an execution model teams could adopt without heavy lift
Structured the work so it was briefable and transferable to incoming senior leadership
Deliverables
01
Operating model (framework)
02
SOP set (repeatable workflow)
03
OKR tree (strategy → measurable execution)
04
Implementation cadence (execution rhythm)